Shipping Policy
At California Black Bears, we strive to provide our customers with a seamless and efficient shipping experience. We understand that receiving your order in a timely manner is important, so we have outlined our shipping policy below to ensure transparency and clarity.
Processing Time:
Once your order is placed, please allow 1-2 business days for our team to process and pack your items. During peak seasons or promotional periods, processing times may be slightly longer, but we will always do our best to get your order out as quickly as possible.
Shipping Methods:
We offer a variety of shipping methods to accommodate your needs:
- Standard Shipping: Our standard shipping option typically takes 3-5 business days for delivery within the United States. Please note that this timeframe may vary depending on your location.
- Expedited Shipping: If you need your order to arrive sooner, we offer expedited shipping options. You can select this option during the checkout process for an additional fee. Expedited shipping typically takes 1-3 business days for delivery within the United States.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
International Shipping:
We currently offer international shipping to select countries. Please note that international shipping may incur additional fees, such as customs duties and taxes, which are the responsibility of the recipient. The exact shipping cost and any additional fees will be displayed during the checkout process.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Shipping Restrictions:
Due to legal restrictions and customs regulations, there may be certain items that cannot be shipped to specific locations. If your order contains any restricted items, we will notify you and provide alternative options if available.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.
Change of Shipping Address:
If you need to change the shipping address for your order, please notify us as soon as possible. Once your order has been shipped, we may not be able to make any changes to the shipping address.
Questions or Concerns:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary information to ensure a smooth shipping experience.